FAQ

Shopping with Noah Garden Centre is easy

• Log on to www.noahgardencentre.com.sg
• To add items to your cart, click on “Add to Cart” with your desired quantity.
• Our store has a minimum spending of $20 (Not including shipping fees).
• To review your items, click on the "Shopping Bag" icon located at the upper right corner of the page.
• Select your choice of shipping method
• Click on ‘Checkout’ and your order summary will appear for review.
• Fill in your preferred Shipping Address. If you have an applicable ‘Promo Code’, enter it and click on ‘Apply’. Changes will take effect once you have successfully entered the code.
• Click on ‘Continue to delivery method’, and select shipping method to proceed with the payment.

You will receive a confirmation email shortly after you have successfully placed your order.

We will process orders in the next 2-3 business days after confirmation.

During busy days, we appreciate your kind patience as we will be packing all your lovely plants within the next 3-5 working days.

On average, orders placed before 11.30am everyday will be delivered by the third day placing your order.

Eg, you have placed an order on Tuesday 11.29am, you will be receiving your order by Thursday between 10am to 10pm.

However, we might expect a higher volume of orders during festive seasons or peak periods. We appreciate you placing your order at your soonest or you may reach us out at the chatroom (Monday to Friday, 9am to 6pm) to check the earliest availability with the customer service team.

We are sorry however, the system only allows one address per order.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. (Eg : changes on shipping address, discount codes).

Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your bag before checking out.

Please check the terms and conditions of the voucher regarding redemption eligibility and to see if it's applicable to the items in cart.

Please note that coupons cannot be used concurrently with other discounts/promotions.

Yes! We do accept orders 24/7, 365 days. However, delivery might take slightly longer during public holidays. 

As much as we would like to process all the lovely plants to their parents, we will be taking our breaks and coming back recharged to handle your order on the next working day.

Yes, we do as we are GST registered. The GST will be calculated at the end of the payment page.

All orders should be automatically processed after receiving the order or we will try our best to deliver based on your requested date. If at any case that order is not delivered to you within next 5 business days, please fill up the enquiry form with the order ID and your name or talk to us on WhatsApp.

Our customer service team will be assist to advise accordingly.

As much as we would like to make sure the items you ordered are in stock, there may be unforeseen circumstances that cause our items to be out of stock.

Unforeseen circumstances may include but are not limited to plant quality that is not up to standard, broken stems found or pots that may have chipped or have hairline crack that we find doing our quality checks.

In cases where we are unable to deliver your order due to the above scenario(s) we will provide you with a monetary refund and an extra $5 worth of points (100 points) credited to your Plant Parents Club account for your next purchase.

Points will be added to your reward balance after email confirmation of out-of-stock items sent.

How To Redeem Points?

You can redeem points in your reward balance as an instant rebate for your future purchases at our store. 

• Every 20 Points can be redeemed for $1.00. 
  
  

Terms & Conditions

• Rewarded points are not allowed to exchange for cash and cannot be applied with another discount code.
• Rewarded points are cumulative.
• Rewarded points are not transferable.
• No expiry date for the rewarded points.
• Our store has a minimum spending of $20 (Not including shipping fees).
• Each code generated can be applied 1 time and for 1 order only.
• Taxes and duties are recalculated after code is applied to your order.
• Code cannot be used in combination with other orders.
• Free delivery above $100 is calculated after code is applied to your order.
• Noah Garden Centre reserves the right to cancel your order if the code is misused.
• Noah Garden Centre reserves the right to modify or cancel this program at any time.

Noah Garden Centre offers the following shipping options :

With a minimum store spending of $20.00 (before GST or discount code), we are able to deliver your order with a charge of $10.00 delivery fee.

Enjoy complimentary delivery with Noah Garden Centre with a purchase of $100.00 before GST or a discount code is applied.

Bulk item Delivery
There will be additional charges for bulk-item delivery that exceeds 100kg per trip that involves Gardening Supplies.

*We will backcharge the additional fee prior or after the delivery.

You will receive an email for the delivery time a day before the delivery date.

• Shipping may take additional time during sale periods, holidays and extreme weather events.
• Address cannot be changed once the order is paid, Noah Garden Centre is not liable for the wrong address in the invoice. 

Delivery Time
Due to the new implementations for the safety of recipients and staff, we are conducting contactless delivery, we will be leaving the parcel/ box at your doorstep.

Please note that our standard delivery timing is from Tuesday to Saturday, 10:00 AM to 10:00 PM.

Without lift access:
An additional rate of $20 per floor will apply if there is no lift access at the delivery address, starting from the 2nd floor onwards, up to the 5th floor.

This service is applicable for each item and up to the 5th floor only. 

*If the customer does not raise this concern before the delivery, additional charges will be back-charged.

Example:

• Scenario: Customer ordered 3 tall and bulky plants.
  Each tall plant requires a separate trip due to their size and weight.
  Calculation: 3 tall plants x $20.00 per trip = $60.00
  
  
• Scenario: Customer ordered 3 small plants that can be carried together in a carton box
  The small plants can be fitted into a carton box will be transported together in one trip.
  Calculation: 1 trip x $20.00 = $20.00

Please ensure to communicate any lift access concerns before delivery to avoid back-charged additional fees.

Delivery for Condo

Condominium deliveries may be done on weekdays for a certain time only. If you selected weekend deliveries, kindly inform the building management for the arrival.  *If the building management does not allow delivery vehicle to enter the building, kindly collect your orders with location stated by our dispatch team (Eg. Entrance of the condo) *If the building management does not allow delivery vehicle to enter the building and you’re not around, kindly be inform there will be additional charges for the redelivery.

If you have further questions or clarification, please contact Customer Service. Talk To Us On WhatsApp Now! 

If no one is available to receive the package at the delivery address, you may request our delivery team to leave it on your doorstep. If not, you will be responsible for shipping charges for attempted delivery and returned packages.

Redelivery charges will be as follows :

If the address provided is incorrect, the package will be returned to us.

We are as concern as you are! Rest assured we are able to leave parcel at your doorstep.

Please be on the lookout for our dispatch drivers! They will drop you a message or ring your doorbell.

The delivery window is Tuesday to Saturday, between 10am -10pm. However, due to the COVID-19 situation in Singapore, as much as we would like to personally handover your order to you, we would like to adhere to the safety measures and practise contactless delivery.

The parcel will be left at doorsteps instead to safeguard both customers' and dispatch's well-being.

You should receive a confirmation of your order within the next 24 hours. We will arrange your order to ship out within next 2-3 business days, if slots are available.

You may place the special request at the "Add instructions for seller" at the bottom of your cart page.

Our standard delivery timing is from Tuesday to Saturday, 10:00 AM to 10:00 PM.

We will accommodate the request in our best effort.

We apologise however, items once sold are not eligible for returns if the given reason is due to personal preference.

Our 7 days exchange policy covers an item that is damaged, incorrect, or if there is a disease (or pest).

Plants or potted plants could be an interesting gift for special occasions.

Simply select any plants or potted plants and opt for the gift-wrapping service.

Here's how it will look like: 

It comes with a complimentary gift card too:

Don't forget to insert your gift message here!

Alternatively, you may insert your gift message at the "Add instructions for seller" section, before checking out.

We will check every note you leave and prepare your gift with extra care.

If you can't find the comment box to insert your gift message, you may insert your gift message at the "Add instructions for seller" section, before checking out.

We will check every note you leave and prepare your gift with extra care too!

Repotting Service is available if you purchase both plant and pot under the same order. 

• Step 1: Add the plants you like to cart. Shop all live plants here. 
• Step 2: Check the rootball size of the plant before selecting a pot (ie. Rootball Size: 13cmØ x 12cmH) 
• Step 3: Shop all pots here. Find an indoor/outdoor pot with diameter 2cm to 4cm bigger than the plant's rootball size.
  For example, the rootball size is 13cmØ x 12cmH. Hence, you may choose a pot diameter from 15cm to 17cm. 
• Step 4: Please select the 'Repotting Service' option before you add your desired pot into cart. The fee will varies depending on the pot size. 
• Step 5: Indicate the name of the plant you would like to repot at the 'Repotting Instruction' box. 

That's all and you may add your desired pot to cart! 

We will help to repot the plant into your desired pot and also top up potting media according to the pot size. 

Repotting is to give the plant additional room to grow, and also to provide a refresh of soil as it can become depleted of nutrients over time.

You may also engage our repotting service to change the landscape plastic pot to any pot of your choice that is purchased under the same order.

Yes, we can help to repot all the plants into any pots of your selection, that have met the following requirements:

• Make sure to select a pot (diameter) that is 2 to 4cm larger than the plant's rootball size.
• All pots and plants has to be under the same order.
• Pot diameter that are not bigger than 39cm.
• Plant height that are not taller than 1m.

For pot diameter that are 40cm or larger or plants that are taller than 1m, we are unable to do the repotting at our warehouse and deliver it to you. This is because the item will be too bulky to deliver after repotting. 

Hence, we will provide gardener services and do the repotting on-site instead. You may opt for gardener services before adding the pots into your cart. 

Do refer to the rootball size of the plant ie.:

If the plant’s rootball size is 15cm, choose a pot size that is at least 17cm and larger.

For pot diameters that are bigger than 39cm, we are unable to do the repotting service at our warehouse.

Find out more about our gardener services here, where you can engage us for any gardener works. (Eg: repotting, replanting, plant removal works).

Our gardening services are charged on an hourly basis, starting at $120 per hour. The actual cost will vary depending on the scope of work, duration, complexity of the work required, etc. We will provide you with a free quote for your specific needs.

Please drop us a text via WhatsApp for quotation or any further enquiries. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards (for selected countries only) and PayNow. 
• Note that an additional exchange fee may apply if your currency is other than Singapore dollars.
• In case of errors, check if the correct information has been inputted and try again. If the problem persists, try an alternative payment mode.

In the unlikely event you receive an item that is damaged, incorrect, or if there is an item missing, please contact our Customer Service Team. We abide by our policy that all claims are unavailable after 7 days. (7 days warranty does not apply on Marketplace products unless specified on Seller's Page)

Please fill in this form

Kindly allow our team 3 to 5 working days to process all requests and we seek your understanding while we verify if return/exchanges are possible. Noah Garden Centre has the right to collect unsolicited products, if necessary. If the item is in stock, we will arrange for a replacement. Otherwise, a refund or credit voucher will be issued to you.

The discount code is meant for first-time purchase only.

We highly recommend you to check your cart before making a payment.

Once orders and payments have been made we will not be able to apply any discount codes for you.

In the unlikely event you receive an item that is damaged, incorrect, or if there is an item missing, please take photos of the product in question and send to our customer service team via WhatsApp. We abide by our policy that all claims are unavailable after 7 days. (7 days warranty does not apply on Marketplace products unless specified on Seller's Page)

As we are not able to assure when is the next batch availability, we will be refunding the customer in terms of points into their Plant Parents Club account.

You may use the points on your new order or make another order when it is back in stock.

The range of next batch arrival of common species will be about 2 weeks to 1 month.

For seasonal plants, the arrival dates will vary and you may check with the customer service team via Whatsapp if you are keen.

You may leave us a Google Review! We rely on your reviews to help other customers like yourself make
decisions about products they would like to purchase!

In the unfortunate event that you received a plant that is less bushy,  please fill up the 7 Days Warranty Policy form and let us know via Whatsapp!

Our aftersales team will look into the issue and get back to you 1-3 working days.

Do refer to the rootball size of the plant ie. if the plant’s rootball size is 15cm, choose a pot size that is 15cm or larger.

We will choose the plants that match the closest to the product photo (on the website) as possible. However, do note that every plant has its own natural flair and may exhibit slight differences and will not be exchangeable.

We know how it feels when your favourite items are out of stock. If you wish to be notified upon stock availability, please let us know by filling in the form located at the “Product Detail” page.

Unfortunately, we are not responsible for plant maintenance after delivery.

Plants dying can be caused by various reasons and we cannot guarantee the full survival of your plants since then.

For more information, you may check out our 7-day warranty policy for further understanding. 

For pot diameter that are bigger than 30cm, we are unable to do the repotting service at our warehouse.

Kindly check out our gardener service where you can engage us for any gardener works. (Eg: repotting, replanting, plant removal works)

We understand if you are a new Plant Parent it can be quite overwhelming.

Each plant has it's care requirements stated in the product description. You may follow the sunlight requirement and watering care listed as this is the essential and basic nutrients needed to keep the plant growing healthily.

Yes, we do.

These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $30, $50, $100, $150, or $200. 

Buy Gift Card Here.

Plant Disposal

• Dispose whole plants together with brown landscape pots or unwanted pots
• Just disposal works, no other action required
• Additional charges might occur for heavy pots*

Charge based on weight (Quoted by Customer Service)

• $20.00 for up to 20kg
• $30.00 < 21kg - 50kg
• $50.00 < 51kg - 100kg

For more information,  Talk To Us On WhatsApp Now! 

If you wish to keep your existing pot

• Plants to be removed from existing pots
• Plants to be disposed
• Additional charges might occur for heavy pots*

You may engage Noah Garden Centre for the following services:

Option 1: Plant Disposal Service

You may remove the plant from the pot on your own, and put it inside a bag or box. Our team will collect at your doorstep.

Option 2: Gardener Services

You may engage us for any gardener works. (Eg: replanting, plant removal works, grass cutting)

For more information, you may Talk To Us On WhatsApp Now!